Every time I ever call they are always late. They refuse to take a phone number or name from you to call in case they get lost (which they do all the time). This also means you have to stare out at the street forever because they won't call when they arrive and will sometimes just leave if you don't come out immediately. They also let other people steal your cabs all the time after you've been waiting for a half hour (because they don't take names).
Last time I was stuck out in the cold for over an hour in the winter, late at night, when I was told 15 minutes originally (I called twice in between and was assured they were minutes away). When I expressed my dissatisfaction to the dispatcher, I was hung up on (and the dispatchers are always rude).
Drivers are usually nice, but otherwise Queen City Taxi is the worst.
This company sucks. I work for a hotel and they are constantly late. Never on time. I have had people told wait 25 minutes for the cab and nights like tonight its been over an hour and the guests are pissed off. Get your stuff together cause youre going to lose buisness.